Terms and Conditions
Section 1 Scope, seller
(1) These Terms and Conditions apply to all contracts concluded via the online shop designbraun.de between Stefanie Braun, trading as “Designbraun”, Poststraße 1, 76307 Karlsbad, Germany (“we”, “us”), and the customer.
(2) A consumer is any natural person who concludes a contract for purposes that lie predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business or profession when concluding the contract.
(3) Section 13 applies additionally to business customers. The customer’s own terms apply only if we expressly agree to them.
Section 2 Conclusion of the contract
(1) The presentation of goods in the online shop is not a legally binding offer but an invitation to treat.
(2) The customer places goods in the basket, enters their details and chooses the shipping and payment method. Before submitting the order, they see all details in an overview and can correct input errors there or with the browser’s back function. By clicking the button “Order with obligation to pay” the customer makes a binding offer to purchase the goods in the basket.
(3) After receiving the order, we send an automatic email confirming receipt. This confirmation does not yet constitute acceptance of the offer.
(4) We accept the offer within two working days by a separate email (order confirmation) or by dispatching the goods. For payment by PayPal or credit card, we accept the offer by initiating the payment transaction immediately after the order is submitted. If we do not accept the offer in time, the customer is no longer bound by it.
Section 3 Contract languages, storage of the contract text
(1) The contract languages are German, English, Spanish, French and Italian. The contract is concluded in the language in which the customer places the order.
(2) We store the contract text. The customer receives the order details and these Terms and Conditions by email with the order confirmation. The current Terms and Conditions are available at designbraun.de at any time; registered customers can view their orders in their customer account.
Section 4 Prices and shipping costs
(1) All prices include VAT at the applicable rate. For deliveries to consumers in other EU countries, prices include the VAT of the country of delivery.
(2) Shipping costs are charged in addition. They are shown on the “Shipping information” page and in the basket before the order is placed.
(3) For deliveries to Switzerland we charge a flat shipping fee of EUR 59.00, including the electronic customs declaration. Swiss import charges (customs duty, import VAT) and the carrier’s fees are borne by the customer.
Section 5 Payment
(1) The customer can pay by PayPal, credit card or bank transfer in advance.
(2) PayPal: The customer is redirected to PayPal and authorises the payment there. The amount is charged immediately.
(3) Credit card: Payment is processed by the payment service provider Stripe. The card is charged when the order is completed.
(4) Bank transfer in advance: The customer transfers the total amount within 7 days of receiving the order confirmation to the account stated there. We dispatch the goods once payment has been received.
Section 6 Delivery
(1) We deliver to all member states of the European Union and to Switzerland. Goods are shipped by DHL.
(2) The delivery time is stated on the product page. For bank transfer in advance it begins on the day after the customer instructs their bank to make the transfer; for all other payment methods on the day after the contract is concluded. If the period ends on a Saturday, Sunday or public holiday at the place of delivery, it ends on the next working day.
(3) If an ordered item is not available because, through no fault of our own, we do not receive it despite having ordered it from our supplier in good time, we inform the customer without delay and refund any payments already made without delay.
(4) We make partial deliveries only where this is reasonable for the customer. The customer incurs no additional shipping costs as a result.
(5) For consumers, the risk of accidental loss or deterioration of the goods passes only when the goods are handed over to the customer.
Section 7 Retention of title
The goods remain our property until paid in full.
Section 8 Right of withdrawal
Consumers have a right of withdrawal as set out in the withdrawal information. They can also withdraw online using the “Withdraw from contract here” button in the shop. Business customers have no statutory right of withdrawal.
Section 9 Legal guarantee of conformity
(1) Consumers have the statutory rights in respect of defects (legal guarantee of conformity) for two years from delivery. If the consumer’s habitual residence is in a country whose law provides for a longer period or further rights (for example Spain: three years), these apply.
(2) The customer is asked to report obvious transport damage to the carrier as soon as possible and to inform us. Failure to report has no effect on the customer’s statutory rights; reporting merely helps us to assert claims against the carrier.
(3) Section 13 (3) and (4) apply to business customers.
Section 10 Manufacturer’s guarantee
Any manufacturer’s guarantee is a voluntary additional service and is governed by the guarantor’s terms and conditions. Where we refer to a guarantee, we state the guarantor, the duration and the territorial scope, or where the guarantee terms can be found. The statutory rights against us in respect of defects exist independently of any guarantee and are not restricted by it.
Section 11 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee we have given.
(2) In the event of a breach of an essential contractual obligation through slight negligence, our liability is limited to the foreseeable damage typical for the contract. An essential obligation is one whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may normally rely. Otherwise, liability for slight negligence is excluded.
(3) These rules also apply in favour of persons we engage to perform our obligations (vicarious agents).
Section 12 Reviews
(1) After a purchase, customers can review the product and the order process. Reviews should reflect genuine experiences from an actual purchase.
(2) Reviews by persons who have not made a purchase themselves, reviews in their own business interest (for example by resellers or competitors), reviews on behalf of third parties and reviews with misleading content are not permitted. This also applies to reviews on price comparison sites such as Google or idealo that relate to an actual or alleged purchase from us.
(3) We check reviews and do not publish, or remove, reviews that breach these rules.
Section 13 Special provisions for business customers
(1) Deliveries to business customers with a valid VAT identification number in another EU country are made as tax-exempt intra-Community supplies if the statutory requirements are met.
(2) The risk passes to the business customer when the goods are handed over to the carrier.
(3) For new goods, claims for defects become time-barred twelve months after delivery. We first provide subsequent performance by repair or replacement at our choice. This shortened period does not apply to claims for damages under section 11 (1), to recourse claims under sections 445a, 445b and 478 of the German Civil Code (BGB), or to fraudulently concealed defects.
(4) Merchants must inspect the goods without delay in accordance with section 377 of the German Commercial Code (HGB) and notify us of any recognisable defects in text form without delay.
(5) The goods remain our property until all claims arising from the ongoing business relationship have been settled. The business customer may resell the goods in the ordinary course of business; it hereby assigns to us the resulting claims in the amount of the invoice.
(6) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is our place of business. The same applies if the customer has no general place of jurisdiction in Germany.
Section 14 Dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer dispute resolution body. We answer questions and complaints at info@designbraun.de.
Section 15 Applicable law, final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country in which they have their habitual residence.
(2) If any provision of these Terms and Conditions is invalid, the remainder of the contract remains valid; the invalid provision is replaced by the statutory provision.
Last updated: 11 November 2026
Section 1 Scope, seller
(1) These Terms and Conditions apply to all contracts concluded via the online shop designbraun.de between Stefanie Braun, trading as “Designbraun”, Poststraße 1, 76307 Karlsbad, Germany (“we”, “us”), and the customer.
(2) A consumer is any natural person who concludes a contract for purposes that lie predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business or profession when concluding the contract.
(3) Section 13 applies additionally to business customers. The customer’s own terms apply only if we expressly agree to them.
Section 2 Conclusion of the contract
(1) The presentation of goods in the online shop is not a legally binding offer but an invitation to treat.
(2) The customer places goods in the basket, enters their details and chooses the shipping and payment method. Before submitting the order, they see all details in an overview and can correct input errors there or with the browser’s back function. By clicking the button “Order with obligation to pay” the customer makes a binding offer to purchase the goods in the basket.
(3) After receiving the order, we send an automatic email confirming receipt. This confirmation does not yet constitute acceptance of the offer.
(4) We accept the offer within two working days by a separate email (order confirmation) or by dispatching the goods. For payment by PayPal or credit card, we accept the offer by initiating the payment transaction immediately after the order is submitted. If we do not accept the offer in time, the customer is no longer bound by it.
Section 3 Contract languages, storage of the contract text
(1) The contract languages are German, English, Spanish, French and Italian. The contract is concluded in the language in which the customer places the order.
(2) We store the contract text. The customer receives the order details and these Terms and Conditions by email with the order confirmation. The current Terms and Conditions are available at designbraun.de at any time; registered customers can view their orders in their customer account.
Section 4 Prices and shipping costs
(1) All prices include VAT at the applicable rate. For deliveries to consumers in other EU countries, prices include the VAT of the country of delivery.
(2) Shipping costs are charged in addition. They are shown on the “Shipping information” page and in the basket before the order is placed.
(3) For deliveries to Switzerland we charge a flat shipping fee of EUR 59.00, including the electronic customs declaration. Swiss import charges (customs duty, import VAT) and the carrier’s fees are borne by the customer.
Section 5 Payment
(1) The customer can pay by PayPal, credit card or bank transfer in advance.
(2) PayPal: The customer is redirected to PayPal and authorises the payment there. The amount is charged immediately.
(3) Credit card: Payment is processed by the payment service provider Stripe. The card is charged when the order is completed.
(4) Bank transfer in advance: The customer transfers the total amount within 7 days of receiving the order confirmation to the account stated there. We dispatch the goods once payment has been received.
Section 6 Delivery
(1) We deliver to all member states of the European Union and to Switzerland. Goods are shipped by DHL.
(2) The delivery time is stated on the product page. For bank transfer in advance it begins on the day after the customer instructs their bank to make the transfer; for all other payment methods on the day after the contract is concluded. If the period ends on a Saturday, Sunday or public holiday at the place of delivery, it ends on the next working day.
(3) If an ordered item is not available because, through no fault of our own, we do not receive it despite having ordered it from our supplier in good time, we inform the customer without delay and refund any payments already made without delay.
(4) We make partial deliveries only where this is reasonable for the customer. The customer incurs no additional shipping costs as a result.
(5) For consumers, the risk of accidental loss or deterioration of the goods passes only when the goods are handed over to the customer.
Section 7 Retention of title
The goods remain our property until paid in full.
Section 8 Right of withdrawal
Consumers have a right of withdrawal as set out in the withdrawal information. They can also withdraw online using the “Withdraw from contract here” button in the shop. Business customers have no statutory right of withdrawal.
Section 9 Legal guarantee of conformity
(1) Consumers have the statutory rights in respect of defects (legal guarantee of conformity) for two years from delivery. If the consumer’s habitual residence is in a country whose law provides for a longer period or further rights (for example Spain: three years), these apply.
(2) The customer is asked to report obvious transport damage to the carrier as soon as possible and to inform us. Failure to report has no effect on the customer’s statutory rights; reporting merely helps us to assert claims against the carrier.
(3) Section 13 (3) and (4) apply to business customers.
Section 10 Manufacturer’s guarantee
Any manufacturer’s guarantee is a voluntary additional service and is governed by the guarantor’s terms and conditions. Where we refer to a guarantee, we state the guarantor, the duration and the territorial scope, or where the guarantee terms can be found. The statutory rights against us in respect of defects exist independently of any guarantee and are not restricted by it.
Section 11 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee we have given.
(2) In the event of a breach of an essential contractual obligation through slight negligence, our liability is limited to the foreseeable damage typical for the contract. An essential obligation is one whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may normally rely. Otherwise, liability for slight negligence is excluded.
(3) These rules also apply in favour of persons we engage to perform our obligations (vicarious agents).
Section 12 Reviews
(1) After a purchase, customers can review the product and the order process. Reviews should reflect genuine experiences from an actual purchase.
(2) Reviews by persons who have not made a purchase themselves, reviews in their own business interest (for example by resellers or competitors), reviews on behalf of third parties and reviews with misleading content are not permitted. This also applies to reviews on price comparison sites such as Google or idealo that relate to an actual or alleged purchase from us.
(3) We check reviews and do not publish, or remove, reviews that breach these rules.
Section 13 Special provisions for business customers
(1) Deliveries to business customers with a valid VAT identification number in another EU country are made as tax-exempt intra-Community supplies if the statutory requirements are met.
(2) The risk passes to the business customer when the goods are handed over to the carrier.
(3) For new goods, claims for defects become time-barred twelve months after delivery. We first provide subsequent performance by repair or replacement at our choice. This shortened period does not apply to claims for damages under section 11 (1), to recourse claims under sections 445a, 445b and 478 of the German Civil Code (BGB), or to fraudulently concealed defects.
(4) Merchants must inspect the goods without delay in accordance with section 377 of the German Commercial Code (HGB) and notify us of any recognisable defects in text form without delay.
(5) The goods remain our property until all claims arising from the ongoing business relationship have been settled. The business customer may resell the goods in the ordinary course of business; it hereby assigns to us the resulting claims in the amount of the invoice.
(6) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is our place of business. The same applies if the customer has no general place of jurisdiction in Germany.
Section 14 Dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer dispute resolution body. We answer questions and complaints at info@designbraun.de.
Section 15 Applicable law, final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country in which they have their habitual residence.
(2) If any provision of these Terms and Conditions is invalid, the remainder of the contract remains valid; the invalid provision is replaced by the statutory provision.
Last updated: 11 November 2026
